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Customer Service Associate

eXp Realty is a National Real Estate Brokerage with an innovative business environment for collaborating, supporting agents with their listings and transactions, and an ecosystem for social interaction in and outside of the organization. At eXp Realty, our family of agents and brokers build their own businesses. They work, attend classes, strategize, collaborate, innovate, enjoy water-cooler chats, build teams, build unity and share experiences inside of our Cloud Office Environment.

As an Onboarding Specialist, you’ll take a proactive role representing eXp Realty as a front-line representative to assist newly joining agents and brokers, provide guidance, answer inquiries, and offer support pertaining to eXp Realty in a variety of areas. The ideal candidate for this position is customer service oriented, self-motivated, and a resourceful individual.

World-class customer service / experience is required for every interaction with strong problem solving skills, empathy and urgency to every engagement.

Responsibilities:

  • Updating customer account information.
  • Communicate effectively, both orally and in writing.
  • Respond to client communication in a manner that provides added value and generates significant customer satisfaction.
  • Rapidly establish a positive working relationship with customers and other professionals.
  • Work continuously on a task until completion (or referral to third parties, if appropriate).
  • Identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems.
  • Responding to and answering questions from agents who visit our cloud office by voice or text chat
  • Responding to email inquiries that come into our Agent Services group email

Experience:

● Minimum 2+ years of customer service experience

● High school grad or higher

● Excellent written/verbal communication skills

● Proficient computer skills

● Familiar with Microsoft Office suite of tools

● Experience with Google apps (docs, sheets, slides)

EEO:

We are an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

 

 

 

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